We Care About You!
The satisfaction of our members is our first priority. We engourage you to let us know how we can serve you even better.
Value Added Items and Services for CareMore members.
Specialized Care Treatments make a difference!
Both the Medicare Health Outcomes Survey (HOS) and the Medicare Satisfaction Survey programs were created by the Centers for Medicare & Medicaid Services (CMS), the federal government agency that administers the Medicare program, for monitoring and improving the quality of care provided to Medicare beneficiaries. Because members are randomly sampled, you may receive both of these surveys in the mail around the same time. The surveys may look similar, but they collect different kinds of information.
The HOS survey monitors the quality of care provided to Medicare beneficiaries by asking questions about their health status over a specific period. The Medicare Satisfaction Survey, also known as the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, collects information on beneficiaries experience and satisfaction with health care.
Not all CareMore members will receive a survey however if you receive a survey (or both surveys) in the mail, please complete it! Your responses will help CMS make sure that you receive high-quality care.