Aman Lail is the Staff VP for CareMore and Aspire, a subsidiary of Anthem Inc. She has 19 years of healthcare experience and 15 of those years have been in an executive leadership capacity for medical group management and hospital operations. She is a visionary leader with a proven track record in the areas of organizational development, strategy, operations, people development, change management, financials, service, quality, healthcare equity, and patient satisfaction. She is well versed in creating strategies to enhance revenue and improve quality and service, while reducing cost. Her passion for developing people has always helped her to create a positive work environment across the organization by recognizing the positive contributions of the employees.
In her recent years, she worked with Kaiser Permanente as a VP of Operations for their Napa Solano Service area. In her role as a VP of Operations, she led the strategy development and implementation work for virtual care initiatives resulting in 47% increase in virtual visits for her service lines. She also helped to lead the KP Northern California region in people development area by developing programs to improve the Joy and Meaning in Medicine (JAMM) for her physicians and staff through operational efficiencies (overall scores obtained for surveys above 4.3 for all service lines on a scale of 1-5). She developed programs to improve patient satisfaction scores from 75% (in 2019) to 80 % (2022) through the enhancement of care coordination and by implementing the call center models for all outpatient service lines.
Aman’s background also includes an executive leadership role at Stanford Healthcare, where she led the Business Development of a newly formed University Medical Group as Regional Medical Group Administrator. This group comprised of several new clinics, brand new cancer center and many community clinic acquisitions. Using the performance improvement strategies of LEAN and Six Sigma, she helped standardize and centralize the 100 operational/clinical workflows for 57 sites to improve the revenue collection per site by 2%. Under her leadership, staff engagement and Press Ganey scores were also the highest within the Bay area medical groups that resided under Stanford Healthcare.
Aman defines her leadership style as a mix of transformational and servant leadership. She champions the change and innovation with a fine focus on how to inspire/influence the team members to see their contribution in the organizational vision/mission. She is a huge advocate of healthcare equity and finds great joy in contributing to the vision of making care affordable and available for everyone through her work.
Aman holds Bachelor’s from Rutgers University, NJ and a Masters in Healthcare Administration from Seton Hall University, NJ.
In personal life, Aman enjoys the family time with her two little ones. She loves to travel and learn different cultures.