How to Accelerate the Adoption of Digital Health Technology

When CareMore Health, a delivery model that focuses on care for high-cost, high-need Medicare and Medicaid patients, partnered with Lyft to improve access to its care, it did not believe the solution was putting a smartphone application in the hands of more seniors. Instead, CareMore and Lyft worked to rigorously document the challenges patients face in accessing transportation services and built a model that addressed their needs; these challenges include the timeliness of pick-ups and the extent to which drivers were sensitive to the mobility needs of seniors.

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