10.06.2019

Missed Appointments, Missed Opportunities: Tackling The Patient No-Show Problem

I was asked last week at a healthcare industry roundtable about the single-biggest problem I’m trying to solve in my organization. My answer was surprisingly mundane, but relatable to anyone who has worked in a medical office: helping to address the ever-patient vexing problem of predicting and addressing patient no-shows. 

Much has been made about the economic effects of patient “no-shows” on the health care system. One study found that no-shows cost the U.S. health care system more than $150 billion a year and individual physicians an average of $200 per unused time slot. After all, whether or not patients show up, healthcare organizations and medical practices still have to pay their staffs and cover expenses like rent and the cost of equipment.

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