07.30.2019

4 Ways Health Insurers Are Addressing Loneliness, a Social Determinant of Health

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CareMore Health Views Loneliness as a Clinical Issue

CareMore Health, an Anthem, Inc. subsidiary and care delivery system serving Medicare and Medicaid patients, introduced their Togetherness Program in 2017 to “identify and intervene in the loneliness among its senior patients.” They screen patients at their first appointment for loneliness and social isolation along with other risks such as food insecurity. They have weekly calls from trained volunteer staff with all members who screen positive for social isolation to have conversations for about 10-20 minutes where they can uncover member issues such as the inability to get food or medicine.  Since the launch of the program, CareMore Health has reported a 21 percent decrease in hospital admissions