CareMore Health System’s Collaboration With Lyft Improves Access to Care, Reduces Transportation Cost and Wait Times

A collaboration with Lyft to provide non-emergency medical transportation for CareMore Health System’s Medicare Advantage beneficiaries is already reducing transportation wait times by 30 percent, according to results of a pilot study released in the Journal of the American Medical Association (JAMA).

Individuals using the service are now waiting an average of just nine minutes to be taken to or from their medical appointment. The JAMA article, “Nonemergency Medical Transportation: Delivering Care in the Era of Lyft and Uber” notes that average per-ride costs have been reduced by more than 30 percent (from $31.54 to $21.32). Satisfaction with the new program, which covers beneficiaries in selected areas of southern California, exceeded 80 percent. CareMore plans to continue the program and potentially expand to markets beyond California.

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