What You Need to Know About COVID-19

We will be updating information as it becomes available, please continue to visit this page regularly.

At CareMore, you and your safety are our top priority. Please be assured that we are taking every safety precaution possible to protect you and our staff wherever we are providing care.

CareMore's COVID-19 Taskforce is monitoring the situation and we are following the most up-to-date protocols as outlined by the Centers for Disease Control and Prevention (CDC) and local, state and federal agencies.

How can you protect yourself?

You should follow all local and state COVID guidance. We recommend that you stay home and go out only to receive necessary medical care or to obtain essential items.

The CDC is a trusted source for coronavirus information. Here are some helpful links to reference:

Symptoms and Testing

What to do if you are sick

COVID-19 Frequently Asked Questions

How to Protect Yourself and Others

What if you have symptoms? Should you see your doctor?

If you feel sick or if you’ve been around someone who has or may have COVID-19, and you have a fever, cough or a hard time breathing, call your doctor for advice. Know that you can also call your local Care Center and we will help you figure out the best way to get the care you need. You can also call CareMore Anytime at 1-800-589-3148.

What can you expect from your local CareMore Care Center or Care Team?

All treatments and services are now available at your CareMore Care Center. We are taking these extra precautions to protect your health and safety:

  • Every Care Center has installed new air filters and plexiglass dividers
  • All clinicians and staff are using all required personal protective equipment (PPE) including face masks, as well as gloves and gowns when necessary
  • Social distancing is being strictly observed, and seating in our waiting rooms have changed to allow a safe distance between chairs 
  • We ask any family members or caretakers who come with you to wait in the car during the appointment to avoid unnecessary exposure.  If you would like, our staff can call your family member or caretaker to join the appointment by telephone. We will allow a family member or caretaker to come in with you if your health condition requires 
  • Everyone will be screened at the Care Center door. You will be required to wear a mask and must wear it correctly at all times (over the nose and mouth). If you forget to bring a face covering, our Care team will give you one.

To help keep you safe, we’re monitoring the flow of patient traffic, so you’ll need to make an appointment before you come to the Care Center. Please call your local Care Center to make an appointment today. Keeping up with your regular visits, health screenings and your annual flu shot are very important in helping you to stay at your healthy best.

Should I delay my elective procedure?

We recommend that you delay any elective surgery or procedure until COVID is better under control. Please discuss this with your Primary Care Provider (PCP).

After consulting with your PCP, if you decide to proceed, you should have a COVID test before your elective procedure. If your provider or surgeon did not give you a COVID test location or appointment, please call your CareMore Care Center as soon as you have a procedure date.  We can help you arrange a COVID test. 

Please remember to stay at home and maintain social distance from others to avoid exposure before your elective procedure.

If you’re feeling anxious about COVID-19, what can you do about it?

  • Start taking action to lower your risk of exposure - Wash your hands regularly with soap and water for at least 20 seconds, especially before touching your eyes, nose and mouth; disinfect your home and work area.
  • Make healthy choices - Eat nutritious food, exercise, limit alcohol consumption and make sleep a priority. 
  • Stay connected with family and friends via phone or virtual/smartphone video chats so that you’re not socially isolated. Even better, sign up for the CareMore Togetherness Program by calling CareMore Anytime at 1-800-589-3148. That way you’ll get a call from your CareMore Phone Pal every week!
  • Stay informed by learning the facts - the news isn’t always accurate. Be sure to get your information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Think about the impact you have on others - be sure to care for yourself and take preventative measures more seriously. Communicating with family and friends about those measures is a form of positively affecting others.
  • Limit your media exposure to coronavirus news - today’s news cycle is 24 hours, and the exposure can be overwhelming, regardless of the topic..

Additional patient resources:

Are you at higher risk for severe illness? (Guidance from CDC)

Fitness Classes Online and Physical Therapy

Staying active is always important. You can keep up with regular exercise from the comfort of your home through our partner Nifty after Fifty’s online group fitness classes, including strength, stretch, yoga, and dance!  

To get started, go to www.niftyafterfifty.com and click Wellness Everywhere at Home! When you’re registered, a Wellness Coach will help you set up your home exercise program.

In-person physical therapy services by Encore Wellness/Nifty after Fifty are available with a referral from your PCP. Safety and social distancing precautions are in place at every facility.

In the meantime, we’re always here for you. Should you have any health-related questions or concerns you can call us 24 hours a day, 7 days a week at CareMore Anytime at 1-800-589-3148

If you have concerns around food access, you can also contact CareMore Anytime at 1-800-589-3148